1. What are your shipping costs?

For orders we keep our shipping costs extemely low at $14.95. Use the shipping calculator for all international orders outside Australia.

2. How long before I receive my order?

Once your payment has been processed (1-3 business days) you will then be despatched and you should then allow your order within 3-5 business days within Australia. International buyers please allow 3-4weeks for delivery. If your order is out of stock we will keep you fully informed on an expected delivery date. If you live on the west coast of Australia and your delivery is coming from the east coast you can expect your order to take up to 10 business days for delivery and vice versa.

 3. I don't have a paypal account so how do I make secure payments with my credit card?

We happily accept all credit card payments. You can easily make credit card payments via Paypal without having a paypal account. This ensures all transactions are processed securely and reliably. When completing your order you will be given options for payment. Should you decide to pay by credit card you will be directed to paypal where you can complete the transaction without the need for a paypal account. Should you not be automatically taken to online payments (you may have popups blocked) you will be emailed within 2 business days with payment instructions so you can complete your order.

4. The item I want says it is out of stock, can I still order the item?

All you need to do is email us at query@speediecomputers.com.au so we can let you know when the item is expected back in stock and place an order for you if you wish to place an order.

5. What do I do if my item is faulty or stops working?

All our products are covered by their full manufacturers warranty. You will need to refer to the documentation you receive with your delivery for full details. If you need further information when needing to refer to your warranty we are happy to assist you in any way.

6. Can I get more memory added to a computer that I wish to buy?

We can supply most of our computers with extra memory. However the memory that we supply is what is referred to as "self install memory." By this we mean the extra memory is not pre-installed and requires yourself or professional to install the memory. It is a relatively easy process however if you are uncomfortable you should seek professional help to install the extra memory.

7. When are your normal price and stock changes?

8. What is your refund policy?

We offer full refunds within the first 7 days of you receiving your order if you are unhappy with the item because it is not as described. Should the item be faulty a DOA order will be issued where you can receive a replacement or refund if required. We do not refund if you have changed you mind.

Being a small business it is important to note that we will endeavour to find a workable solution to all warranty requests. When warranties are called upon we are obliged to follow manufacturers procedures. A few companies require warranty repairs to be dealt with by their authorised service centres and others we are permitted to deal with via our returns section. Please refer to our support page for further information.

9. How do I claim my Acer cashback?

It is VERY important that you follow Acers' instructions on claiming their cashback exactly as stated. The link to begin your cashback claim can be found here:

Acer Cashback Claim Site

There are four steps that you need to follow;

Step 1: Register online and print form

Step 2: Cut out SNID barcode from box

Step 3: Make a copy of tax invoice

Step 4: Mail all 3 to Acer within 14 days of purchase

For queries please contact  http://helpdesk.acer.com.au/  or call (02) 8762 3264